Product and Service Offerings
Goretech offers a variety of solutions for common business needs. Our solutions range from Managed Services to Virtual Offices to Senior Systems Administration services.
Managed Services provides monitoring and management of network attached equipment both in the office as well as remote. It provides a constant eye on the network and a steady hand to help guide your systems back to the path of productivity when they happen to wander from it.
The Virtual Office solutions provide high quality Microsoft office products to employees who may be scattered from one end of the country to the other, all sharing a common suite of tools. This allows employees to work and collaborate on tasks and projects even while separated by great distances.
Senior Systems Administration Services gives your company the advantage of dozens of years of hard earned knowledge while you only pay for the service as you need it. You take advantage of the knowledge base without paying for the overhead of having someone on staff year round. You go to your doctor for regular checkups and when you feel you need help. Using our Senior Systems Administration Service is a lot like having a family doctor for your company’s automated systems. They can see the signs of trouble and provide the prevention that avoids the expense of a cure.
The Service packages offered by Goretech are designed to assist business owners, IT Staff, and Managers with satisfying their IT requirements in three distinct levels. Each service level is flexible and can be added to or subtracted from to suit the needs of your company’s requirements.
We custom develop solutions to fit the requirements of your business. These packages are just the basic requirements for any standard business's office automation. After we have taken the steps to properly define and understand your business needs, we will help you select the proper tools to optimize your solution.
Essentials
- Helpdesk Support
- Systems Administration
- Remote Monitoring
- Online Backup
- Remote Access
Power Suite
- Everything included in the Essentials package
Security Solution
- On-Site Support
- Application Support
Enterprise
- Everything included in the Essentials and Power Suite packages
- Application Support
- Dedicated Site Support
- On-Site Backup
Goretech's first step is to assess your business needs and develop a package to suit your company's requirements. Typically you will have a list of problems you want to solve and we will turn that list into a customized solution for your company. The basic requirements for any office will be considered along with your particular issues when we develop your solution. We offer a full range of networking, hardware, and software expertise to compliment your existing office solutions or create an entirely new office solution for you.
Other services available to compliment the sevices in these packages:
Discounted service rate for proactive or reactive services under contract, block, time and materials projects.
Website Consulting which intails design, development, hosting, Email, placement, and other aspects of a successful Internet web presence.
IT Consulting on any aspect of office automation, support, and maintenance. It is after all what we do best.
Systems Administration Services
Systems Administrators are the life blood of your systems and networks. They work to manage regular day to day operations, service updates, and routine repairs. They are the people responsible for keeping things under control and running smoothly. They plan for and document changes, and keep software and users within company policy and guidelines. They are also the front line defense and rear guard of your security process. There is no set definition across all disciplines for this title. You may see the titles Network Administrator, Server Administrator, Security Manager, and many others. Each of these is a division of the title Systems Administrator and various manifestations to describe this function. In the end, if one person has to provide the entire package of services, they are the Systems Administrator. Wikipedia has this description of the Systems Administrators duties.
http://en.wikipedia.org/wiki/System_administrator
Design and Analysis
High performance and reliability are the result of good Design and Engineering. Everything in your network is reliant upon the core principles that were designed and engineered into the overall system. This is the foundation of your company's ability to communicate and process information. It has direct implications on the service life, and survivability of not only your networks and systems, but it impacts your company as well. If you can't provide your service or product due to failures of your communications systems, your company is going to suffer.
Infrastructure Planning and Installation
If you are outgrowing your current infrastructure or need to relocate. You will want to be sure that your new infrastructure will take advantage of the latest technologies and be able to support your work load well into the future. It takes a lot of knowledge and experience to design infrastructure. You will need even more to install it properly and be compliant with building codes and industry standards.
Continuity of Operations
You must backup your critical data. Then move your backups off site and have a written plan in place to restore that data to a new location where you can resume operations. That sounds simple enough, but there is a lot of planning to do before it will work as smoothly as that reads. Another method is to have your data and servers running from a remote location. This may be managed services or virtual servers. There are many variables involved in deciding which situation would be best for your company. It is the primary reason a boxed suite of services is not likely to realistically protect your company during a serious disaster. It takes rational planning and a test cycle to ensure that you have plans in place to continue business after a disaster.
Network Design and Optimization
Most of us can not afford to tear out and rebuild our business infrastructure every five or eight years to keep up with technology changes and advances. If you are fortunet your network was designed by an engineer with the foresight to build it modularly and with the knowledge that it would have to be able to change in the future. Given the requirements being placed on business by government regulations and ever changing standards, its in every business owners best interest to have your network infrastructure analyzed and optimized periodically. By working in increments you can save your self from the trauma of a major overhaul of your systems and networks.
Voice Video and Data Solutions
Once reserved for the giants of Government and Industry, Video Teleconferencing (VTC) and Voice and Video over IP (VVoIP) are rapidly becoming the Marketing, Sales, Branch Office, and Telecommuters primary life line back to the Corporate Office (Mother ship). While it isn't a requirement for every business, many of us need to meet face to face and share presentations, videos, and training with the other business units and customers. In the current economic and environmental situation, a virtual meeting is a much better choice than flying teams of people across the country or driving to meetings, saving both time and money while reducing pollution.
Enterprise Level Support
Enterprise level support is compliance to regulations and adherence to industry standards (standards like the ISO 9000 series and federal regulations like HIPPA, and Sarbanes Oxley). Your level of compliance to regulations and adherence to standards are key factors in determining your company's performance and reliability. These in turn directly impact your business productivity and your customer's confidence level in your ability to meet their needs safely and securely. Enterprise level support is everything you would expect from Engineering to Helpdest IT support as well as the ability to meet the requirements of nationally recognized Standards and Regulations.
Disaster Recovery
Disasters come in all shapes and sizes but only two types, Manmade and Natural. If you're experiencing an Emergency with your systems or network, or you would like to be prepared for one. You can contact us and we can help. It's always better to be prepared for one, but it's never to late to start planning for the next one.
A slightly biased appraisal of the Systems Administrator's role from an old presentation. The Role of System Administrator